Utility Bill Adjustment/Dispute

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Utility Bill Dispute/ Adjustment Request

If you would like to dispute your bill you must first complete and submit a Utility Bill Dispute Request Form.

Forms may be submitted via email: water@unioncityga.org, or in person at: 5047 Union Street, Union City, GA  30291

The Utility Division will first determine that the meter has been read properly.  If an investigation of the meter and meter records establishes that the meter was read misread or there was a failure of utility equipment, a new bill will be issued using an estimated reading based on the last 3-month billing period.

If the customer questions the accuracy of the meter, the customer must pay the lesser of the disputed bill amount or an amount equal to the average of the last 3 months bills on or before the due date of the current bill, plus a testing fee at a rate set by City of Union City from time to time, until the matter is resolved. If the meter tests accurate, the customer forfeits the meter testing fee. If the meter is inaccurate the City shall refund the meter testing fee to the customer and repair or replace the meter at the City’s expense.

To be eligible for an adjustment, customers must pay the lesser of the disputed bill amount or an amount equal to the average of the last 3 months bills on or before the due date of the current bill.

The Utility Division will provide a written response of the outcome of the dispute. A copy of the written response shall be mailed to the customer.  If you are unhappy with the results of your dispute you have the right to Appeal.

Appeal Process
Customers may appeal the outcome of their utility dispute to the Mayor and Council. To appeal you must do the following:
• Write a formal letter of appeal to the Finance Director stating the reason for your appeal. All appeals shall be received by the Finance Director or his or her designee within 10 days of the receipt of the written report by the customer.
• Provide all paperwork you wish to present to the Mayor and City Council to the Finance Director or his or her designee along with your appeal letter.