Bill payment information will assist you with the information you need in order to make a payment using one of the many ways available for you to make a payment.
How can I tell if I have a leak?
To test for a leak, make sure that no water is running inside the house. Go out to the water meter location, remove the meter box lid and observe the small red wheel device on the water meter face. If it is turning even slightly, there is a leak somewhere on your side of the meter.
Will the City repair my leak?
The City only repairs the distribution system up to each individual customer's meter (called the "street side" of the water meter). If there is a leak in your house or between the house and the meter (called the "customer's side" of the meter), the City cannot make repairs. If the leak is physically inside the meter box, the City crews will make repairs from the meter back to the street.
Why do I have low water pressure?
You could have low water pressure due to work being performed on the water system. You can contact the Public Works Department at (770) 306-6855 to determine if there is a problem with the system. If the City is not working on the system, you should check the service line from the meter to your house for a possible leak. If no leak can be found, the pressure regulator inside the house could be clogged. In that case, you should call a plumber for service. The Public Works Department cannot perform work on private property.
Water provided by the City of Union City is purchased from the City of Atlanta and the water comes from the Chattahoochee River. View the annual water quality report for additional information.
Is my water meter read every month?
Yes, water meters are read electronically every month.
What do I do if the water line that runs from the meter to my house breaks?
If you are unable to turn off the water, call the Public Works Department at (770) 306-6855. After hours and on weekends/holidays call (770) 964-1333. You will need to call a plumber to make repairs.
Who do I call for water emergency service?
After hours and on weekends/holidays, call (770) 964-1333. Failure to pay your water bill or apply for service does not constitute an emergency. Monday-Friday 8:00 AM - 5:00 PM you can call the Public Services Department at (770) 306-6855 or City Hall at (770) 964-2288.
What do I do if my sewer backs up?
First call the Public Works Department at (770) 306-6855 to report the trouble. The City will dispatch someone to check the sewer mains in the street. If there are no problems with the main lines, the service technician from the City will advise you to call a plumber.