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Bill Payment Information

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We offer several easy and convenient ways to pay your Water Bill!

  • Online
  • Mail
  • Drop Box
  • Phone
  • In-Person
  • Mobile App

NOTE: The City of Union City will charge a credit/debit card convenience fee of 3%. This fee will be added to all credit/debit card transactions. The 3% charge will be calculated based on the total amount per transaction. The convenience fee will go directly to the third party credit card vendor to cover the cost of the transaction. 

Pay Online

1.     Please access the following website for online payments: https://unioncitypayments.com

2.     Click on the “Utility Bills” link

3.     Type in “Account Number

4.     Type in “Street Number ONLY

5.     Click “Find”

6.     Amount is already selected to pay

7.     Click “Pay”

8.     Enter information with Asterisk (*) next to it

9.     Check box for “Terms and Conditions”

10.  Click “Confirm Payment”

Pay by Mail

Payments can be made by check or money order. Please include the water bill stub and place the account number on the check or money order. The mailing address is:

The City of Union City 
5047 Union Street 
Union City, Ga. 30291

Pay by Drop Box

The payment our silver drop box located in the parking lot beside City Hall. When using the drop box, please use check or money order only. Union City does not accept cash being placed inside the drop box.

Pay by Phone

You may pay your bill via phone by dialing (866) 990-9566. You will need your account number and street number in order to make a payment.

Pay in Person

You may pay your bill in person at City Hall. Payment methods that are accepted are listed below:

  • Cash
  • Check
  • Money Order
  • Debit Cards will incur a 3% Service Fee
  • Major Credit Cards will incur a 3% Service Fee

The payment window is located inside of City Hall and is open from 8 AM to 5 PM Monday through Friday.

LATE PAYMENT PENALTY

If your bill is not paid by 5:00pm on the due date, a ten percent (10%) late charge will be added to the bill. 

NON-PAYMENT DISCONNECTION OF SERVICE

All unpaid accounts are subject to having their water service disconnected. In order for water services to be restored, please notify our office but payment must be made in full and an adult (18 years and older) must be present at the time of reconnection to ensure water has been turned on.

A $30.00 service charge of will be added to the bill ten days after the due date if unpaid by 5:00 PM (close of business) the day before disconnection day. Payments made online, pay by phone or via drop box must be paid in full prior to 12 A.M. before the day of disconnection to avoid the service charge and disconnection.

The $30.00 service charge will be added every month the account carries an unpaid balance.

Checks will NOT be accepted if you are disconnected. Only certified funds will be accepted i.e., cash, money order, or cards.

TO RESTORE DISCONNECTED SERVICE

Service will be restored within 24 hours after the amount due plus the $30 service charge is paid in full. There will be no reconnection on the weekend. 

No payments may be accepted by the field employee(s).

If the disconnected customer makes a payment via online, pay by phone or drop box with a money order without indicating whether or not the water is to be restored, the authority bears no responsibility for restoring water service. If the payment is not a payment in full, the authority bears no responsibility for restoring water service.  Failure to receive bill does not exempt penalties or disconnection for non-payment.  The authority bears no responsibility for later remittance made through the mail service.

This policy will be strictly enforced.

For after hour emergencies please call 770.964.1333.